Delivery Information

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SHIPPING

Same Day Dispatch

ARUM DENTAL SHOP offers same day dispatch if orders are placed by 2:30pm GMT+(1). All orders are shipped by DHL Express.

ARUM DENTAL SHOP is not responsible for any lost, stolen, or damaged shipment and for any delays in receiving your shipment as a result of the carrier/shipping service, weather, transportation, acts of natural disaster, or any other situations out of our control.

In the event that the item is lost, stolen, damaged or delayed please notice ARUM DENTAL SHOP via email only at orders@arumeurope.com with the tracking information, pictures, and all relevant documentation. We will contact the shipping service and inform you of the status of the claim throughout the process. Once ARUM DENTAL SHOP resolves the claim we will inform you of the result. If you have special rates please contact us if you wish for us to use your shipping labels and will do the best to accommodate you.

For customers who wish to utilize their own shipping accounts and services please call us with the parts you wish to order and we will waive any shipping or handling fees, inform us that you wish to use your shipping label, email us the shipping label in a PDF format. We need to receive this information by 2:30pm GMT+(1) to ship the customer order out the same day.

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